Automatic refunds to your wallet
- Prepaid (wallet/online) orders cancelled before a driver is found, or with no driver found.
- Orders cancelled by the driver/merchant or the system.
- Failed bill payments and top-ups.
- Intercity shipments that could not be booked with the courier.
Money returns to your KuantarPay wallet automatically, usually within seconds.
Cancellation fees
If a customer cancels after the grace period once a driver has accepted, the service's cancellation fee is deducted and paid to the driver.
Complaints
For wrong orders, damaged goods or double charges contact support on WhatsApp +62 851-3719-0353 or info@kuantar.online within 3×24 hours with your order code. We decide within 7 working days.
Bank refunds
Refunded balance can be used for future transactions. Bank refunds in special cases can be requested from support.
Last updated: 17 Oct 2026